It is the client/participant’s right to expect a high standard of work from our staff and to feel comfortable.

If there is any aspect of the service that the client/ participant is not happy about, the Centre of Support welcomes the opportunity to work with the client/ participant, their career or advocate to address any issues of concern. It is crucial to receive the concern or complaint professionally, ensuring that the case is recorded, that all the information is taken, the Name of the person relaying the issue, and the date are all recorded and verified.

Please address all complaints in writing using the Making a Complaint form to admin@centreofsupport.com.au or call 5209 2422. If the matter is not resolved, clients/stakeholders can contact relevant agencies to resolve the issue. The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent agency established to improve the quality and safety of NDIS support and services.