- 0494 092 027 / 0421 358 509
- admin@centreofsupport.com.au
- Geelong VIC, Australia
As a participant or a representative of a participant, it is essential to adhere to the following responsibilities to ensure that both your needs and the needs of our workers are met effectively:
Respect the rights of workers, ensuring a safe and healthy workplace free from harassment.
Abide by the terms of your Agreement with us.
Understand that your needs may change, and services may need to be adjusted to meet those needs.
Accept responsibility for your actions and choices, even though some choices may involve risk.
Inform us if you encounter any problems with the care and services you are receiving.
Provide us with sufficient information to develop, deliver, and review your Support Plan.
Take care of your health and wellbeing as much as you can.
Provide us with information that will help us better meet your needs.
Provide a minimum of 24 hours' notice if you know you will not be home for your scheduled service.
Be aware that our workers are only authorized to perform the agreed number of hours and tasks outlined in your Service Agreement.
Participate in safety assessments of your home.
Ensure pets are controlled during service provision.
Provide a smoke-free working environment.
Pay the agreed amount for the services provided.
Notify us in writing (where able) and give us notice before the day you intend to stop receiving services from us.
Inform us if you wish to opt-out when asked.
Inform us about how you wish the supports to be delivered to meet your needs.
Provide us with sufficient information to develop, deliver, and review your Support Plan.
Talk to us if you have any concerns about the services and supports we are providing.
Give The Centre of Support a minimum of 24 hours’ notice if you cannot make a scheduled appointment; if the notice is not provided by then, The Centre of Support cancellation policy will apply.
Give The Centre of Support the required notice if you need to end the Service Agreement.
Let us know immediately if your NDIS Plan is suspended or replaced by a new NDIS Plan or if you stop being a participant in the NDIS.
If you experience any form of harassment or feel unsafe, please contact us immediately. It is crucial that we address these issues promptly to ensure a safe and healthy environment for everyone.
Yes, your needs may change over time, and your Support Plan can be adjusted accordingly. Please communicate any changes in your needs to us so we can update your services.
If you cannot provide 24 hours' notice for a service cancellation, please inform us as soon as possible. Be aware that our cancellation policy may apply if the required notice is not given.
If your NDIS Plan is suspended, replaced, or if you stop being a participant in the NDIS, inform us immediately. This ensures that we can adjust our services accordingly.